Privacy Policy

1. Introduction & Scope

MVA Care (“MVA Care,” “we,” “us,” or “our”) operates the website located at mvacare.us (the “Site”). We are committed to safeguarding your privacy and treating personal information with dignity, transparency, and care.

This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information when you visit our website, complete our motor vehicle accident intake evaluation forms, interact with our customer support, or request case evaluation services through our network of independent third-party legal and medical service affiliates (“Partner Providers”).

Please read this Privacy Policy carefully. By accessing the Site or submitting your information through any of our web forms, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information from and about users of our Site, including:

A. Personal Identifiers

• Full legal name
• Mobile and residential telephone numbers
• Email address
• Mailing address, City, State, and 5-digit ZIP code

B. Motor Vehicle Accident & Claim Details

• Date and approximate time frame of the motor vehicle accident
• Jurisdiction and state where the incident occurred
• Type of injury sustained (e.g., whiplash, head trauma, fractures, soft tissue, etc.)
• Fault and liability status (e.g., other driver at fault, passenger, pedestrian)
• Medical attention received or planned (e.g., hospitalization, emergency care, clinical visits)
• Existing legal representation status (whether you have signed an attorney retainer)
• Voluntary narrative statements or notes you provide regarding the collision

C. Technical & Internet Activity Data

• Internet Protocol (IP) address
• Browser type and version, operating system, and screen resolution
• Referral URL, page views, clickstream data, and navigation timestamps
• Consent audit trails (records of explicit check-box authorizations, timestamps, and page URLs)

3. How We Use Your Information

We use the information we collect for legitimate business and service purposes, including:

• Intake Evaluation: Reviewing your accident details to determine whether your inquiry matches review criteria for independent legal assistance.
• Routing & Referral: Matching your case details with qualified independent partner law firms or licensed legal intake specialists licensed in your state.
• Communication: Contacting you via telephone calls, text messages (SMS/MMS), or emails regarding your inquiry, consultation scheduling, and case progress.
• Compliance & Verification: Maintaining verifiable records of TCPA consent, Do Not Call compliance, and electronic agreements.
• Security & Fraud Prevention: Protecting our website, network, and users against malicious bots, fraudulent inquiries, and cyber threats.

4. How We Share & Disclose Information

MVA Care does not sell personal information for monetary payment. We may share or disclose your personal information under the following limited circumstances:

• Partner Law Firms & Legal Networks: When you submit a consultation request, your contact and accident information is shared with authorized, licensed partner law firms or legal intake teams to assess your potential claim.
• Service Providers & Vendors: Trusted vendors who provide technological infrastructure, cloud hosting, form verification, telecommunication routing, and analytics under strict confidentiality contracts.
• Legal & Regulatory Obligations: When required by federal or state law, court subpoena, regulatory investigation, or to protect our rights, property, and user safety.
• Business Transfers: In connection with any merger, sale of corporate assets, restructuring, or acquisition of our business.

5. Your Privacy Rights (CCPA / CPRA & State Laws)

Depending on your state of residence (including California, Virginia, Colorado, Connecticut, Utah, and Texas), you may hold statutory privacy rights, including:

• Right to Know / Access: The right to request disclosure of the specific pieces and categories of personal information we have collected about you.
• Right to Deletion: The right to request deletion of your personal data, subject to legal recordkeeping exemptions.
• Right to Correct: The right to correct inaccurate or outdated personal records.
• Right to Non-Discrimination: You will never be discriminated against or provided lesser service for exercising your statutory privacy rights.

To exercise any of these rights, email us at privacy@mvacare.us with the subject “Privacy Rights Request.”

6. Telecommunications & TCPA Consent

By providing your telephone number and clicking the submission button on our consultation forms, you provide your express written consent under the Telephone Consumer Protection Act (TCPA) to receive phone calls and text messages (including via automated telephone dialing systems, artificial/pre-recorded voice messages, and automated SMS) from MVA Care and its partner law firms. Consent is not a condition of purchasing any goods or services. Message and data rates may apply. You may revoke consent at any time by replying STOP to any text message or contacting our compliance desk.

7. Data Security & Retention

We enforce administrative, technical, and physical safeguards designed to protect personal data from unauthorized access, loss, misuse, or alteration. All web transmissions are encrypted via industry-standard Transport Layer Security (TLS/HTTPS). We retain personal information for the period necessary to fulfill the evaluation purposes described herein and comply with legal retention mandates.

8. Contact Us

If you have questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact: